So in the past 2 weeks I have had 2 very frustrating experiences with Walmart.
Ironically it was in my attempt to purchase at different times 2 digital cameras.
Experience #1 – My brother is a great Dad and he lives in a very small town in Indiana where he is a Doctor (Very Doc Hollywood) so as you can imagine he works a million hours a week and his time is very limited. He wanted to buy my Niece a camera. She had her eyes set on the Samsung L830 Red Digital Camera and we found it on www.Walmart.com. We thought great; my Bro can just go into the store and order it there. (He does not use the internet) So he cruises to the store and the Digital Camera Department Manager says, “Oh No we cannot order this for you in the store you need to order it yourself online”. He says what do you mean you cannot assist me and order the camera for me – you do not have it in the store but you cannot special order it for me even though it is on www.Walmart.com????? That is correct the Guy said – Nope I cannot help you as www.Walmart.com is a separate entity and we are not connected. Brother, scratching his head and frustrated walks out the door and calls his little Sis, Me to save the day. (We are a very co-dependent family!!!) So I go on to www.Walmart.com order the camera and try to have it shipped to the store as that is a feature they offer (In store Pickup), OH NO cannot do that either – by now I am getting frustrated but I call the 1-800 number and get to a real person (which was a feat in and of itself) I try to order the digital camera and have it sent to the store and she says to me – Why don’t you just go into the store and have them order it for you. You have got to be FREAKIN KIDDING ME – OMG I just about exploded and fired back at her my Brother tried to do that but was turned down. She says: “That was a mistake you should be able to order at the store” at that point I said Screw it and just ordered it myself on line and had it shipped to the house.
Just when you thought that story was over…. My order was delayed in processing a few days because the phone number I gave did not match the phone number associated with my credit card – with technology these days when I clicked “process” could it not have kicked it back with the “red” field we are all used to that says information incomplete. NOOOOOOOOOOOO that would have been too easy so they send an email a couple days later stating that I need to call them verify the phone number, So I do. Then they call me and leave a voice mail at the newly provided phone number to call yet again to verify the number AGAIN and after a couple days of this Crap the camera ships and finally gets to their house. The smile on my Nieces face was worth a thousand pain in the ass calls and emails to Walmart. My Brother and I now have a joke going and we call each other and just leave a quick message which simple states: “Did I mention that I HATE WALMART and WWW.WALMART.COM”
Experience #2 – So the Hubby and I are taking a trip soon and needed a new camera – The one we wanted was a Cannon (Powershot S5IS) so I did some comparison shopping and found it on www.Walmart.com for the best price. So based on what the rep told me just a few days prior: That I could go to the store and order it and would get it right away that is what I did or the other thought was that at the very least I could pay the same price in the store what the price was listed on the Internet. Well – that was a mistake as well…. The Customer Service Rep (I use that term loosely with Gritted Teeth) told me that he would not Match or Honor the Internet price because they are not affiliated and that Internet is always cheaper – Sorry. He did say that yes he could order it for me and it would take 7 – 10 days to process even though they had stock in the store…… Mind boggling the lack of efficiency. I said back to him that “I just wanted to clarify that he would not Match or Honor the price??” – He said Yes correct, I won’t match”!!!! So I said ok fine (blood boiling and face turning red) I will walk out your door and go 2 doors down to Circuit City and order from them – He said go ahead. That is what I did!! CIRCUIT CITY YOU ROCK – This wonderful company and the Sales person understands the concept of customer service. When I told him the price at www.Walmart.com he said NO PROBLEM I will Match that price……
In today’s economic climate where so many companies and people are really struggling it is amazing that some stores just do not care. Walmart was built on service and price. I tam pretty sure that Sam Walton if he were still alive would have a fit if he knew how the customer service aspect of his empire is in the tank and just SUCKS!!! Well it is obvious that Walmart is thriving and does not need the business. I am glad that I no longer own Walmart stock because they do not deserve my support. Go TARGET!!!!!
Let me tell you if I ran that ZOO things would be totally different!!! Way to go Circuit City for stepping up and putting the consumer first….. Walmart could learn a lot from you.
Last week my best friend, My brother came to town from Indiana with my 2 little loves (not so little anymore) and stayed for a few days. We had a great time but I occasionally caught myself being not as patient as I could have been – Obviously I was not the only one that noticed my hubby also commented. What Hubby did was gently say you were short with the kids once in awhile, you need to remember that kids will be kids – That’s when it hit me square in the face “AH HA” - That is hard for me to do because I was not allowed myself to be a kid. Nor do I particulary like to reflect and deal with that time in my life.
Some background my parents divorced when I was around 9 / 10 and I can recall life in the Hollywood Hills from almost birth to that time – I have a crazy brain that can actually recall things I saw and did at a very early age until about 10. When I hit 10 that is when most things go blank. I recall a conversation with my Aunt and she asked me did I remember calling her often while crying and asking her to come pick me up from my Mothers? Not remotely did I remember that ever. I obviously have a sad void in my memory banks of life from about 10 – 14 – about the same age as my neice and nephew are now. There in lies my personal problem. I was an adult at their age due to circumstance and an absentee Mother (had and still do have the best Dad in the world)- I literally grew up over night and missed so much of the kid living that is perfectly natural and normal. Kids are messy they have no idea what a dishwasher is nor how to not scatter all their stuff everywhere – they eat junk food almost exclusivly - they ask a million questions – they only want to play and do not want to do chores – THEY ARE KIDS and they should be.
This really was a very strange realization for me to make – But I learned a very valuable lesson in all of this and for that I am so grateful – Kids are so forgiving – sweet – innocent and can be great teachers we can learn a lot from them – I know this past week I have…
When they make the great Trek back to California in August – I will change my ways and encourage them to just be kids!!