When the ladies of WMDA met a few weeks ago we shot a couple of videos. One was for the 100 Day Challenge and then we asked each other to share our thoughts on the presidential race.
With the debates coming up this week, we thought it was a great time to share this with you guys.
So Here are the DAMN Questions:
Where do YOU stand right now?
What are your thoughts/feelings about this race so far?
If both candidates could read this post, what would you say to them before their first debate?
Lindaloohoo – you’ll love this one – haha. I came across this funny link to generate what your name would be if you were one of Sarah Palin’s Kids – pretty funny – mine would be Ripper Shook Palin – WTF?
p.s. Sorry about the water fountain in the background … we’ll know better next time we tape something – haha.
Sunday, International Day of Peace established by the to commemorate and strengthen the ideals of peace both within and among all nations and peoples., is the annual
As I started thinking about Peace Day, I remembered in church we sang the song, “Let Peace Begin with Me” and I recalled all the sayings I have heard about peace needing to begin within and in the home. As an adult prone to an overactive busy mind, it seems like a major personal challenge. If I can’t be at peace in my own mind, in my own skin, if peace is supposed to begin with me–we are in a load of trouble here folks! When I get grumpy and non-peaceful with people and how they drive, how they talk on their cellphones, or how they are dirty and leave restrooms a mess–what hope is there for true peace in the world?
Buddhist monk Maha Ghosananda who survived the Khmer Rouge Pol Pot regime in Cambodia said, “When you make peace with yourself, you make peace with the world.”
So Sunday on Peace Day, I’m going to focus on having a peaceful day and moving through the day with patience. It is the least I can do, if I want peace in the world. Yes, that sound a little like the beauty contestant that says what she wants more than anything else is “World Peace.” But just for one day, what is wrong with being a little corny?
Want to join me?
WMDA Question: Would you take these, or be tempted to grind them up and feed them to someone you know?
Read this article on WIRED about a new drug that is supposed to make people nicer, and then navigate back here to let us know what you think.
I have very mixed feelings about the drugs we feed ourselves and our loved ones, but have also seen them help. I guess I am a believer in natural remedies and not drugging people, but when the rubber hits the road, I am willing to compromise this when its useful for me. Not sure I like what that says about me, but there you have it.
Having said that, I might be just a teensy bit tempted to feed these to some people I know and seeing what happens…….
Recently I had my car in for service and today I received a message from the dealer calling to make sure I was happy with the service. This was a very nice customer service touch until they got to the last part of the message. “You may be contacted by Hyundai and the only grade acceptable for us is excellent–10′s on all questions. We hope you’ll give us that grade.” Not we hope we met your expectations in a way that will allow you to give us that grade. It was almost like emotional black mail–if we don’t get all 10′s it is your fault not ours.
Now here is the thing, I did have an excellent service experience. My car was ready when promised and washed for me when I picked it up. I will give them all 10′s if called because it was excellent service. Still I’m annoyed at the way the message was worded. Someone seriously needs to revise the calling script. (I know it is a script because I’ve gotten similar calls each time I take my car in.)
Isn’t this like going to the teacher and saying–listen I just want to get this straight between you and me–the only grade I find acceptable is an “A.” Seems rather silly without, can you tell me what I could do to make sure that I get that A? Doesn’t it?
It makes you feel not like they want to take care of you but that they will be in trouble with big brother parent company if they don’t get a perfect score. No one is perfect all the time, I’d hate to have a job my employment success was determined in never getting less than that perfect score.
Just one of those things that happens in corporate America where someone gets an idea of how to improve customer service but as it is relayed to the troops somewhere along the line it doesn’t translate into true customer service–just another “script” that someone is following.
This reminds me of another conversation I had several months ago at the law firm where I work part time a couple of nights a week. I work 5p-mid and there is no paralegal in the office after I leave till 5:30 a.m. in the morning. There are other options for getting work done as the firm has offices worldwide so often work can be picked up in another office after the evening crew leaves till that morning person gets in. But a supervisor looked me in the face and told me I wasn’t allowed to tell the attorneys that I was leaving and there was no one in the office after me–even if they asked. I asked, “Why?” The supervisor told me it wasn’t good customer service. “Oh and it is good customer service to lie to the attorney and say yeah there is someone in the office when there isn’t?” She said we want to finesse it so they don’t feel abandoned. I have been working in law firms for 25 years and know all about finessing things. I said, “You mean we tell them that if they need help we will get them hooked up with New York or another office that has staff?” She says, “No don’t tell them they are going to have to go to another office.” I say, “Well the thing is there is no one here and I won’t pretend like there is.” (I have worked at this firm for 19 years. I won’t lie to people I’ve worked with and honestly I don’t care about telling this woman that what she is asking is stupid. I used to manage this sort of work flow. I’m not being arrogant. I just know that it isn’t customer service to raise people’s expectations and tell them help is available when it isn’t. My business is growing and I’m definitely a short-timer there.) The supervisor looked frustrated and confused as I refused to carry out her orders. Because after all she was the supervisor and I was supposed to blindly do what she said whether it made sense or not. Unfortunately for her I’m not built that way. I knew there would be no repercussions to me as what she was asking was really stupid and I have a good reputation there all around. I spoke up for the other staffers that don’t have the connections I have.
So is it just me that sees the absurdity in all this? Do you have examples of “customer service” ideas gone bad? If so, I’d love to hear them.
I try to be a caring adult. I do. I really do but sometimes I find my caring side in conflict with the side of me that just hates “stupid people”. For example, in a meeting or classroom situation when “that person” shows up. You know the person I am talking about there is almost always one of them. The person who derails the meeting or class with questions or insights that are so far off track and such a waste of time that the group internally groans when that person starts to speak. My heart is saying, “Be kind,” but another part inside is saying “Shut up!”
For example, I was at a luncheon of business owner friends the other week and one of the men in the group–”Pete,” was talking about a challenge he had in his life. It was personal and obviously it took some courage for him to discuss it. Not more than two minutes into his sharing time, in steps “Susie” pontificating on his problem and offering solutions that were so far off base that she couldn’t have been listening to what he was talking about. I have to give Pete credit when he said to her “I hear what you are saying,” and then went back to explaining the situation a little more. Susie jumped in again. I looked to some of my companions around the table to see if it was just me that was annoyed and several others were rolling their eyes or grimacing. I found myself getting more and more uncomfortable as Pete tried to talk and Susie kept jumping in.
You see this isn’t the first time “Susie” has come to these meetings and tried to hijack the conversation and turn it to what she thought was important at the expense of other people in the group. In fact, not much gets said without her trying to steal the spotlight or give insights that just don’t jive with what the person is saying. It is like she lives on another planet.
In another part of the luncheon, “Susie” complained that she couldn’t get some of the people in her BNI group to have coffee with her and learn about her business and my first thought was, “No kidding! It is so obvious why they wouldn’t want to spend more time with you. You really don’t know how to have a conversation. You can’t pick up on social cues that people are sending you that enough is enough.” Notice she said she wanted to get together so they could learn about her business not so she could learn about theirs. This pretty much sums up this woman’s M.O.
As a group we actually have a choice of including her in future meetings. This isn’t a classroom situation where it is another student who has paid the same amount to take the class as you and is asking the same stupid question over and over again. This is a voluntary get together as friends. We can tell her she is no longer welcome. We can change the date of the meeting and not tell her.
So here is the challenge: As caring adult, do you tell “Susie” she is annoying as all hell? Do you dis-invite her? Do you just resign yourself to groaning every time she speaks? Do you have a chat with her about her behavior, “Susie when you ______, we feel _______” ?
I really am not sure she would hear the feedback, but do you give it because it is honest and would give her the opportunity to grow? Or do you just do what the people in the BNI group are doing and avoid her? Is it more caring to call someone on their behavior or try to have patience and love for the person because they are where they are and as my grandmother would say, “God bless ‘em”?
Where do we draw boundaries and where do we let live? Isn’t this one of the biggest challenges of trying to be a caring adult? I know it is for me. I have the spiritual side saying “do not judge” and the practical side saying, “I don’t have time for this!” in a debate about what the right thing to do is. Fortunately this isn’t just my call, I have the other members of the group to help me make the decision. And for that I’m thankful!
I found this great entry on boston.com with some awesome photos of the preparations going on in Beijing right now. I mean some of these are phenomenal. I feel somewhat sad when I read/see some of these types of posts documenting the changes for the Olympics because you know that the majority of what they’ve accomplished is for show and what’s worse is that it’s at their citizen’s expense. I still feel that the images are incredible though … take a few minutes to check them out.
Like this one where the policemen are actually removing this sign that says Sex Shop on it because it’s unsightly – haha:
This one is cool too – it’s a shot from the behind the driver of the new bullet train that started running August 1st – it goes 394.3 kph – I don’t do conversions … but I’m guessing it’s super fast if it’s setting a speed record:
You can see more of these HERE
I don’t know why I’m stuck in animal posting. One day I may find a recipe to post (Don’t hold your breath!) or a funny story about me. But right now that so isn’t happening. So it is just me and my “collection of animal stories!” Literally I’m creating a zoo of posts! First the scary spider, then the birds and now this amazing video of this tortoise that just doesn’t want cats in its yard. (Or is it a persistant suitor and the cats aren’t having anything to do with it?) Pretty amazing! I didn’t know tortoises could move this fast!
The other night I came home late at night and found this creature had been hard at work while I was gone. I only have a little point and shoot digital but the shots came out pretty good considering it was 1 a.m. with only the little flash.
To see a view of how big it was in relation to the jasmine bush leaves view here:
Can you see its alien face?
He (or she) had built an amazing web across the path to the front door. Fortunately, I was able to go in the back door and not have to deal with this that night. The next morning the spider and web were gone. I think my landlord must have come along the walkway early in the morning. Or is it a creature that only comes out at night and takes its web with it when it goes? It kind of creeps me out know he’s out there just waiting to create a new web or crawl somewhere like into the house.
Add to dating list–must be brave for me around bugs so I don’t have to be!